Choice of Pharmacy

Where can I get my prescription dispensed?

There are several ways you can obtain your medicines when your GP gives you a prescription. These include a traditional community pharmacy, an online/internet pharmacy, a dispensing appliance contractor (for surgical appliances only – they cannot supply medicines) and in some cases your own GP surgery may be able to dispense your medicines.

Whether you collect your prescription directly from your GP surgery or have it sent electronically to a pharmacy/supplier the decision about where you have your prescription dispensed is YOUR CHOICE.

No one should try to influence your decision or recommend a particular pharmacy.  This includes your GP or surgery staff, the CCG, letters or flyers sent through the mail or another pharmacy.  West Hampshire CCG does not endorse or recommend any particular supplier or pharmacy. If your prescriptions are sent electronically from the surgery you can direct them to a different pharmacy at any time by contacting your surgery.

Your supplier/pharmacy may offer to take over the ordering process for you meaning you do not have to contact the surgery to request a repeat prescription. This is not compulsory; you can continue to order your medicines directly from the doctor if you prefer and still use the pharmacy of your choice. 

Additional Pharmacy Services

Some pharmacies offer additional services which may be useful to you. You can use a different pharmacy for these extra services and for dispensing if you choose to do so. Many of these services are provided free of charge under the NHS, however some pharmacies may offer additional private services at a cost. The NHS services include:

The New Medicines Service (NMS) - If you're prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from your local pharmacist through this free scheme. The pharmacist will explain how to take the medicine, answer any questions you have and give you any information on side effects to look out for. They will follow this up with two appointments, which may be face to face or via the telephone, to see how you are getting on with the medicine.

Medicine Use Reviews (MUR) - The pharmacist will go through each of your medicines with you.  They can explain how to take the medicines to get the best effect, check any side effects and answer any questions you may have. They can also talk to your GP, with your permissions, about any problems you may be having with your medicines.

Remember ALL community pharmacists are available to answer questions about your medicines and for the treatment of minor ailments at any time.

Factors to consider when selecting the right dispenser (pharmacy or, if eligible, your own surgery) for you:

  • Convenience – location, delivery options, opening hours, links with your surgery (particularly important if you prefer paper prescriptions and need the pharmacy to collect them from the surgery)
  • Access – to the pharmacist if you have queries regarding your medicines
  • Additional Services that may be useful to you

A full list of pharmacies in your area can be found on the NHS choices website.

A full list of registered internet pharmacies is available on this site

A full list of registered appliance contractors is available here

In some cases your GP surgery may be able to supply your medicines. If your surgery offers a dispensing service you can only use it if you live more than 1.6km (0.99 miles) from your nearest pharmacy or you have a special difficulty in accessing a pharmacy.

If someone is trying to influence your decision on which pharmacy you would like to use you can contact NHS England in the following ways:

Call: 0300 311 22 33            Post: NHS England, PO Box 16738, Redditch, B97 9PT

Email: (with ‘your prescription: your choice’ in the subject line)