Take part in our online surveys!

Throughout the year we ask local people to share their views on a number of services by completing online surveys. These are a quick and easy way to have your say on the issues that matter to you.

We use the results to help us plan and buy health services for our population of over 550,000 people in west Hampshire.

Ear, Nose and Throat services

We are currently reviewing Ear, Nose and Throat (ENT) services in the Winchester and Andover areas.  If you have experience of using these services please help us by completing this survey:


Improving services for the Trans+ Community

The CCG has received feedback from the Trans+ community that there are some great GP practices out there, and some which need greater trans awareness and compassion for trans people’s experiences, as well as knowledge of the NHS pathway. To help improve things we need to gather the views and experiences from as many Trans+ people as possible.

To achieve this, West Hampshire CCG has worked together with Chrysalis (a local transgender charity), and the Hampshire Partnership CCGs to develop a survey.

The survey should be completed by people who have accessed or attempted to access, support from their GP or surgery for gender identity issues. Please complete our survey

The survey is anonymous and the information gathered will be used to improve local GP services.

Annual provider survey

We want to hear about your experience when you or your family last used services at our hospitals in Winchester and Southampton, Bournemouth, Salisbury or Portsmouth, or the health care provided in the community.

All these surveys are anonymous and the information will only be used to help the CCG plan healthcare.

Please complete this if you or a member of your family, a friend or someone you care for has used local healthcare services in the last six months.


If you have any questions about the survey or want to get more involved with planning local healthcare services, you can join our health involvement network. Please contact WHCCG.communications@nhs.net for more information.

If you have significant concerns about a particular organisation, please use also use their complaints process to resolve the issue. You can also leave comments at CQC or NHS Choices

Community cardiology services

This survey is now closed.The CCG is currently looking at the community cardiology service pathway – that is how you get to see a heart specialist when you are referred by your GP.

If you currently use this service, or have in the past, or if you care for someone who does, please complete our survey to give us an idea of how things are working now, what is good and what could be improved.


Everyone Counts

We have to make sure that NHS services meet everyone's needs, including those of minorities and equality groups.  We are sending this survey to individuals, carers and organisations across West Hampshire to find out whether the NHS works for everyone.

We welcome your responses to the questions below.  All information you provide will be treated confidentially.

Please complete our survey here

If you require this survey in another format please contact our Equality and Diversity Manager on 023 8062 2821 or nickbirtley@nhs.net

Andover Health and Wellbeing

West Hampshire Clinical Commissioning Group (CCG) is committed to ensuring the right care is delivered at the right time, in the right place, by the right people for the population of Andover.

We are exploring opportunities for creating a health and wellbeing 'hub' on the site of the Andover War Memorial Hospital to relocate Andover Health Centre and add more facilities. This would be a one stop shop for a range of healthcare services.

We would like to hear your views on this idea, please complete the survey here

Wheelchair survey: we need your views

West Hampshire Clinical Commissioning Group (CCG) and Southampton City (CCG) are committed to ensuring the right care is delivered at the right time, in the right place, by the right people. This year we are exploring opportunities for re-procuring the Hampshire Wheelchair Service. To inform the procurement process we need to hear from service users, to help us consider how we can deliver the best possible service for our population. Our survey is now closed. 

Phase 1 Engagement 

Thank you to everyone who has provided feedback so far. This information has informed our Market Warming Event and the development of our specification for the new Wheelchair Service. A copy of the full report can be downloaded here.  

Phase 2 Engagement

As promised we will be heading into our next phase of engagement where we want to hear your views on our proposed service specification.  

We will do this by attending service users groups when invited, holding a focus group for community staff, and hosting a second stage of focus groups.

The details of the next round of focus groups are below

  • Wednesday 14 August, 1 – 3pm, at Pavilion on the Park, Eastleigh
  • Tuesday 6 August, 1 – 3pm, at the Spectrum CIL building in Rose Road, Southampton

Please book a place by emailing whccg.communications@net. If you are unable to attend these focus groups but feel like you have further comments you would like to make, please email whccg.info@nhs.net  

If you a local group and think it would be valuable for us to attend please get in contact by emailing whccg.info@nhs.net     

An Easy Read version of the full engagement process will be made available.


Pain and Rheumatology service

We are looking at how our pain and rheumatology services are provided and if there is anything we might do differently in the future. If you or someone you care for has used these services, we’d very much like to hear about your experiences and ideas.  You can help us by completing our survey here

Andover COPD services

Andover COPD services

Andover has a comparatively higher incidence of COPD than many other areas in Hampshire and we would like to understand your experience so we can improve our services.

This information will be shared across the healthcare system and used to inform best practice and share learning. 

Please complete our survey

Mental health survey

Claire Murdoch, the NHS Senior Responsible Officer for Mental Health, has invited West Hampshire CCG to inform the long term plan about the development of mental health services. 
The NHS goal is to deliver world-class mental health care by 2021, which will mean going even further to improve access to high-quality care for our mental health needs, integrate services and focus on improving the outcomes for everyone who uses NHS services.
If you could complete our survey that would help our decisions.


GP referral support

West Hampshire CCG is keen to ensure we provide high quality healthcare for local people, this includes how you are directed to different services.

We would like to hear about patients’ experience of being referred by your GP to a consultant or other health professional in hospital or other health centre. Was it straightforward or could things be improved?

Please answer the survey based on your most recent experience.

Ear wax, cataract and knee pain survey

You may have heard on the national news recently that NHS England plans to limit the number of operations and treatments for some conditions where it is thought to be ‘ineffective or risky’.  Some of these procedures include breast reduction, varicose vein surgery or removal of tonsils.

West Hampshire Clinical Commissioning Group (CCG) is also reviewing services such as ear wax removal and cataract and knee surgery. They would be limited to cases where it would make a significant difference to the individual.

We would like to hear what you think about our plans, please complete this survey.