Hampshire Wheelchair Service Review

The review into the Hampshire Wheelchair Service is now published.

The report is divided into the following seven sections, and each main chapter contains recommendations for future improvements:

  1. Introduction 
  2. Stakeholder Feedback 
  3. Concerns and Complaints 
  4. Quality
  5. Communications
  6. National and Local Data Set Comparisons
  7. Conclusions

The full document, which runs to 204 pages, is available to download on the right hand side of this page.

We have also produced a shorter summary.

We would like to thank everyone who supported and helped with this important piece of work.  We had valuable contributions from many people, particularly wheelchair users, their family and carers, and also support groups and charities.

The provider, Millbrook Healthcare, has made a commitment to improve services and care pathways to deliver the best possible outcomes for wheelchair users, their families and carers and we know they will work with key stakeholders in an open and constructive way. 

Millbrook is looking forward to working with all parties on the service improvement action plan and producing feasible and affordable improvements and innovations to the Hampshire Wheelchair Service.

Please be assured that we will continue to work together to ensure the quality and safety of the Hampshire Wheelchair Service.

Download Wheelchair Review Summary Easy Read version

Response from Millbrook Healthcare