Healthcare leaders at NHS West Hampshire Clinical Commissioning Group (CCG) have today confirmed they will be supporting partners and staff at Andover Health Centre following publication of its Care Quality Commission (CQC) report.
The CQC has given the surgery an overall rating of Requires Improvement however it was praised for its safe, caring and responsive services, which are all classified as good.
West Hampshire CCG will be supporting the practice to improve its processes and systems for staff training and record keeping, as highlighted by the CQC:
- Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care
- Ensure persons employed in the provision of the regulated activity receive the appropriate support, training, professional development, supervision and appraisal necessary to enable them to carry out the duties.
Ellen McNicholas, Director of Quality and Board Nurse at West Hampshire Clinical Commissioning Group, said: “The CCG will be supporting Andover Health Centre to act on the recommendations in the CQC report, many of which relate to training and record keeping.
“It is important to note that inspectors praised practice staff for involving and treating patients with compassion, kindness, dignity and respect, and said the appointment system was easy for patients to use.”