Health care ‘signpost service’ wins major award | News

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Health care ‘signpost service’ wins major award

A project to guide frail and elderly people around local health and care services and prevent social isolation has won a major local award.

Care Navigators, which started in 2015, was designed by West Hampshire Clinical Commissioning Group (CCG) with support and advice from GPs based in surgeries from the Eastleigh southern parishes – Hedge End, Botley, West End, Bursledon and Hamble.

The CCG funds the project which is run by a team of staff based at the practices. 

They are now celebrating after being named winners of the Thames Valley and Wessex Leadership Academy’s Outstanding Team (non-clinical) Award.

Care Navigators visit and help frail and elderly people, who have been referred to the service by their GP.

They are available seven days a week and help people in many ways – on Christmas Day last year a 92-year-old woman went out for lunch after spending the last four Christmases on her own.  She now attends the lunch club weekly.  

They are having a big impact among the people they help – within three months their visits to Emergency Department halved and hospital admissions fell by nearly a third.

Dr Rachel Barrass-Stones, the CCG’s Clinical Director for Primary and Community Care, said:  

“I’m so pleased that our care navigators have gained national recognition and we’re all really proud that they have been shortlisted from the thousands of nominations across the country.” 

Care Navigator Julie added:

“We provide a non-clinical service which works seven days a week, 365 days a year.   Our main focus is on working with the patient, their carers and their family, helping them navigate the health, social and voluntary services, so they can live as independently and well as possible."