Patient experience of local GP services in west Hampshire better than national average | News

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Patient experience of local GP services in west Hampshire better than national average

Patients in west Hampshire have overwhelmingly told us that they are satisfied with their experience of GP services.

According to the results of the latest GP patient survey, almost nine of ten respondents said their overall experience of their GP surgery is good. Patients also say it is easy to get through to their local surgery on the phone and reception staff were helpful.

These results mean that, once again, patients in the west Hampshire area continue to rate their GP services highly. Other results from our area show that:

  • 89% of patients said they were able to successfully book an appointment with their GP or practice nurse.
    92% replied that the appointment was at a time convenient to them.
    96% said they have trust in the GP they saw and spoke to.

While local GP services continue to experience a number of pressures, it is clear in west Hampshire that the public still have confidence in the service they receive.

In west Hampshire, over 6,000 people took part in the survey.

Dr Sarah Schofield, Chairman of NHS West Hampshire CCG and local GP, said:

“I want to say a huge thank you to every GP and practice nurse in west Hampshire for the work they do, day in, day out. They are supported by excellent staff who have the overwhelming support of their local community.

“At the CCG, we will analyse these findings and support our GP practices to improve even further. Feedback from patients plays a central role in how we make further improvements and maintain a high quality of service.

“Without a doubt these are challenging times for GP practices across the country. Nonetheless, these results prove that the public remain very supportive of their local surgery and are trusting of their GPs.”