Our duty to involve

A stakeholder event held by the CCG Informing and engaging the public is a key part of the NHS Reforms and is important for the development of the CCG.


The Health and Social Care Act 2012 made it a legal duty for CCGs to promote the involvement of patients and carers in decisions which relate to their care or treatment.

Section 242 of the NHS Act 2006 (as amended by the Health and Social Care Act 2012) places a statutory duty on commissioners and providers of NHS services to engage and involve the public and service users in:

This duty applies to changes that affect the way in which a service is delivered as well as the way in which people access the service.

West Hampshire CCG has a wide range of stakeholders it needs to involve and communicate with in order to achieve its objectives. Effective communication and engagement is about getting the right messages to the right audiences through the most appropriate channels at the most appropriate time and to ensure communications and engagement activities are tailored around individual stakeholder needs.

We will involve local people, partners and staff at all stages in planning, shaping, designing and delivering services, and in setting priorities for West Hampshire. We will make the involvement of people central to everything we do and we aim to make it as easy as we can for people to be involved and to actively include them in ways that are meaningful and give real opportunities to influence.

We will also tell people how their involvement has influenced decisions. Prioritising local health needs may mean that on occasions we are not able to do what people want, if that happens we will explain why and be held to account for our decisions.

The CCGs approach to engaging groups that are least likely to be heard, or experience the worst health outcomes, is to work with partners who already have established relationships with these groups and communities. This may be the local authority or a voluntary sector organisation. We also engage with these groups by going to their community or attending venues that they already use.  We have established links with numerous groups using this approach:

  • Age Concern
  • Andover Mind
  • Choices Advocacy (Learning Disabilities)
  • Chrysalis Transgender Charity
  • Deaf Plus Hampshire
  • Diabetes UK
  • Eastleigh Asian Welfare and Cultural Association
  • Eastleigh and District Disability Forum
  • Guidedogs UK
  • Solent Mind
  • SOS Polonia

To involve people living in the most deprived parts of West Hampshire the CCG has again partnered with community organisations with established links:

  • Longmeadow Centre, Andover
  • King Arthurs Hall, Andover
  • Radian Housing
  • Velmore Community Centre, Eastleigh