You said, we did

you said we did

You said – you didn’t understand the musculoskeletal (MSK) patient pathway in south/west area of the CCG:

We arranged two patient engagement events in Eastleigh and Romsey and a third is being held in Dibden Purlieu during March. We have had an opportunity to speak to patients directly about the current pathway and listened to their concerns and their ideas about how to make the pathway better. We have explained new initiatives that will help to speed-up access to services to those who need it, including the roll-out of a new MSK APP to help patients better self-manage their condition.

You said - You told us your loved ones often lose their personal belongings in hospital when they are admitted from care homes

The CCG has been working with local care homes, University Hospital Southampton, Southern Health and South Central Ambulance Service to bring the Red Bag scheme to the area. Red bags are used by care homes when patients are admitted to hospital from the home.

The bags are designed to carry people’s health information, care plan and medication, as well as personal items like glasses, slippers and dentures so they don’t get lost if they go into hospital.

The simple scheme was launched in Sutton, South West London, in 2015 and NHS England is urging all areas of the country to adopt it.

The Sutton project has led to:

  • Reduced average hospital stays by three to four days, saving £167,000 a year
  • Fewer lost items such as dentures, glasses and hearing aids worth £290,000 in a year
  • Improved communication between care home and hospital staff saving time, resources and duplication.

The Chairman of the CCG, Dr Sarah Schofield added: “This is a simple way of preventing people’s important possessions from getting lost when they go into hospital. It is also an effective way of ensuring all important information is kept with the patient in one place.

The scheme was launched in December and is being well received. One family whose elderly relative was admitted from their care home said it was really good, as where ever their mother went the red bag went with her. The patient sadly passed away in hospital and the family returned the bag to the care home with words of praise for the scheme.

You said - You wanted to be supported at home for as long as possible in later life, without the need to go to hospital

You told us you wanted to be supported at home for as long as possible in later life, without the need to go to hospital.

We have commissioned a frailty support service in the New Forest to visit people in their own homes if their health deteriorates. They can be treated at home or referred to hospital only if absolutely necessary.

Here is a video to show you how the service works

Home - West Hampshire CCG Website

You said – That you find it difficult to explain to NHS staff that you need an interpreter

We did – Working in partnership with local people from Black and Minority Ethnic communities we developed and piloted the ‘I have communication support needs’ card. The card can be shown to health staff to alert them to the fact that a patient requires an interpreter.

Communication Card

You said – That some health professionals are not aware of how to respond to the needs of patients who are deaf/Deaf

We did – Working in partnership with Healthwatch Hampshire we devised and delivered a deaf awareness training session to GP practices in West Hampshire. This covered the impact of deafness when using health services, good practice when arranging a British Sign Language Interpreter, reasonable adjustments under the Equality Act 2010, and the Accessible Information Standard.

You said – You wanted better access to GP practices at times that suited you.

We did – We have commissioned extended hours GP coverage in a range of ‘hubs’ across west Hampshire to provide appointments with a GP, nurse or other medical professional in the evenings and weekends. Extended hours webpage

You said – You wanted to be able to have outpatient appointments near to your home without the need to travel to one of our hospitals

We did – We have commissioned services in the community for dermatology, physiotherapy, hearing aid services and community cardiology

You said – You needed more help to find support services and sources of further assistance

We did – We have commissioned care navigators in GP practices to signpost you to services and help with your questions about your healthcare. 

You said – You needed help with understanding your prescriptions and making the best use of your medicines

We did – We have commissioned a community pharmacy service to help older people with long term conditions make the most of their medication.

You said – When Brownhill surgery in Chandlers Ford closed you said you wanted to choose where you were allocated a GP practice.

We did – We asked you to complete a form choosing where you were allocated and as far as possible we managed to give most people their first choice. For further information, please visit the Brownhill webpage

You said – Local community hospitals are important to you

We did – A new hospital is being built in Hythe to replace the old buildings no longer fit for purpose, we have held a listening exercise at Milford on Sea to hear what local people would like to happen to the war memorial hospital there and we are making plans for a child and family health hub at Ashurst hospital to make the most of the hospital buildings and compliment the birth centre already on site.